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Frequently Asked Questions Frequently Asked Questions
FAQ Topics
About Us
Shipping Information
Return/Exchange Policies
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What types of payment do you accept?
We accept any of the following convenient and secure methods of payment:
  • Visa, MasterCard, American Express, and Discover
  • PayPal
  • ECheck
  • Cashier's Check/Money Order
  • Personal Check (checks must clear before order is shipped) is a verfied Merchant, keeps an updated SSL certificate for encryption of all customer data, and is McAfee Secure (tested daily) to keep the site (and your information) secure.

If another store has a lower price than you, should I purchase the item from them?
No. Of course not!  If you let us know about the other store's price, we can correct the problem immediately.  Remember, ordering from other stores is risky and does not benefit us in any way.

How fast are my orders shipped?
Orders are shipped on the same day placed if orders are placed by 2pm PST. Orders placed after 2pm PST will be shipped within 24 hours.  Weekend orders will ship on Monday. 

How will my order be shipped?
 ships primarily FedEx, but can accommodate any preference from a wide range of carriers including UPS, USPS and others.

How do I know if an item is in stock?
If an item is out of stock, it will clearly be labeled as "Out of Stock" on the product description page.  We work hard to keep up-to-date with stock quantities.  If you place an order that is out of stock, you will be notified immediately of the expected arrival date.  You will have the option to wait until the item arrives or receive a complete refund at any time.   
Is a Return Authorization (RA) required for returns?
Yes, please see our Return/Exchange Policies  page.

Can I contact ProAudioToys' Customer Support Department on-line?
Yes, ProAudioToys' customer support e-mail address is

What are ProAudioToys' business hours?
Of course, you can order online 24 hours a day.  We also have representatives standing by to take your orders from 8:00 a.m. to 6:00 p.m. PST, Monday through Friday.  Call toll free: 1-866-485-6649

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KNIF Audio Pure Mu Stereo Tube Compressor
KNIF Audio Pure Mu Stereo Tube Compressor
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