Return Merchandise
Policy:
Items can be returned up
to 30 days after the date received for a refund, minus
the cost of shipping (re-stocking fee applies for some items).
Note, there are no re-stocking fees for exchanges or replacements of
defective merchandise. For refunds, there may be a 5% re-stocking
fee to help cover our cost
of credit card processing and the depreciated value of the returned item (we
do not sell returned items as "new"). ProAudioToys.com will
pay the shipping cost of the return, and the shipping cost of
the replacement item if the return is a result of our error
(i.e. wrong item was shipped). Please remember: you
can return a product for any reason. Being honest about the reason
will just help us process your exchange, replacement, or refund more
quickly. We will respond to your request swiftly. You will receive a
return authorization number, instructions for sending your product back,
and an address for the return.
Exceptions to our Return
Policy: To protect from software copyright violations, software
cannot be returned once it has been opened. All products must be
returned without signs of wear and tear and with all of the original
contents and packaging. Contents consists of any included parts and accessories, as
well as the warranty card and manual without user's notes
or markings. Packaging includes all inner and outer packaging,
complete with the original barcode affixed.
Items not returned in the condition described above may be refused or subject
to additional fees (determined by our cost of replacing the missing items).
If you have any questions about our return policy, please
contact us.
International Return
Policy: For orders outside of the United
States, the return process is the same as described above, EXCEPT the
customer is responsible for all shipping charges, import taxes,
etc.
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